Terms of Use

1. These terms

Juice Love Live is a daily juicing and wellness membership: recipes, programs, guides, grocery lists, check-ins and credits, delivered through our apps and at juicelove.live. We call all of that the service.

[the operating entity's registered name] runs the service. By creating an account or using the service you accept these terms. If you do not accept them, do not use the service.

Our privacy notice describes what we hold and what we do not. It is part of this agreement.

2. You must be 18 or older

The service is for adults. You must be at least 18 to create an account or use it. This is not a formality: the service describes fasting and calorie-restriction protocols, and those are not appropriate for children or adolescents.

You agree that the information you give us when you sign up is accurate, that you will keep it accurate, and that you will keep your password to yourself. Anything done through your account is treated as done by you. Tell us at [a monitored contact address] if you think someone else has your credentials.

One person, one account. Do not share an account, sell one, or let anyone else use yours.

3. This is not medical advice

Juice Love Live is general information about juicing and wellness. It is not medical advice, not a diagnosis, not a treatment, and not a substitute for care from a qualified clinician. It is not a medical device. Nothing in it is intended to diagnose, treat, cure or prevent any disease.

Talk to a doctor before you start any program, fast, cleanse or dietary change offered here. That matters most, and we ask you not to begin without medical advice, if you:

• are pregnant, trying to conceive, or breastfeeding;
• have diabetes, kidney disease, liver disease, heart disease, or low blood pressure;
• have or have had an eating disorder, or a disordered relationship with food;
• take prescription medication of any kind, including blood thinners, blood pressure medication or insulin;
• are under medical supervision for any condition, or are recovering from surgery or illness.

Stop immediately and get medical help if you feel faint, unwell, disoriented, unusually weak, or otherwise unwell while following anything in the service.

You take part voluntarily and you accept the risks of doing so. By using the service you confirm that you are physically able to take part in the activities you choose, and that you have taken whatever medical advice your own circumstances call for. We do not know your medical history, we cannot assess you, and we do not supervise you.

4. The set-up questions

When you first open the app it asks a few questions about things you may have been advised to avoid. Your answers stay on your handset and are turned into filters there. We do not receive them. Our privacy notice explains this in more detail.

Those questions are a convenience, not a medical assessment. We cannot check your answers, and filtering content on your device does not make anything that remains suitable for you. Clause 3 still applies in full.

5. Credits, check-ins and sponsor coupons

You earn credits in the app by checking in, keeping a streak and finishing program days. You spend them inside the service, for example to join a challenge, to unlock a guide or a program, or to unlock a sponsor coupon.

Credits have no cash value. They are not money, not currency, not property, and not redeemable for cash. You cannot buy them, and you cannot transfer, sell or trade them. They carry no value outside the service. We may change how credits are earned or spent, correct a balance that is wrong, and remove credits obtained through error, abuse or a breach of these terms. If your account closes, any remaining credits go with it.

We keep the record of your check-ins, credits and streak on our servers, and that record is the one that counts. A figure shown on your device that disagrees with it is wrong.

A sponsor coupon is offered by the sponsor, not by us, and the sponsor's own terms apply to it. We show you the code. We do not control whether the sponsor accepts it, and we are not responsible for what you buy with it.

6. Our content

The recipes, programs, guides, photographs, video, text, design, software and everything else that makes up the service belong to [the operating entity's registered name] or to the people who licensed it to us. Nothing here transfers ownership of any of it to you.

While your account is in good standing we give you a personal, limited, non-exclusive, non-transferable, revocable licence to use the service for your own private, non-commercial use. That is the whole of the permission you get.

You may not, without our written permission:

• copy, republish, sell, licence, or distribute any part of our content;
• use it in any commercial setting, including a class, clinic, studio or coaching practice;
• scrape, crawl, harvest or bulk-download any part of the service by any means;
• use it to build, train, fine-tune or evaluate any machine learning or artificial intelligence model or dataset.

7. Membership and purchases

A membership gives you access to what the plan describes for as long as it is paid up. There are two plans: monthly and annual. The price, the billing period and what is included are shown before you buy, and they are the terms of that purchase.

New members can start with a 7-day free trial. Apple, Google or the checkout page shows whether a trial applies before you confirm. If you do not cancel before the trial ends, the plan you chose starts and you are charged for it.

A membership renews automatically at the end of each billing period at the then-current price, and it keeps renewing until you cancel. Cancelling stops the next renewal. Your membership continues until the end of the period you have paid for; it is not shortened or refunded.

A recipe or program you buy outright, rather than through a membership, stays available to you for the life of your account, whether or not you are a member. It belongs to your account and cannot be transferred.

If a payment is refunded or reversed, the access it paid for ends.

We may change prices. A change to what you already pay takes effect at your next renewal, and we will tell you before it does, so that you can cancel first.

8. Paying in the app or on the web

In the app, you pay through Apple or Google. Their terms apply to the purchase alongside ours. They bill you, hold your payment details and send your receipts. Cancel through the store account you bought with, at least 24 hours before the current period or trial ends. Refunds for in-app purchases are Apple's or Google's to give under their own policies, and we cannot process them. Apple and Google are not parties to these terms and have no responsibility for the service.

On the web, you pay on our checkout page and Stripe bills you. Cancel with the link in your receipt email, or by writing to [a monitored contact address]. Purchases made on the web are final except where the law requires otherwise.

9. Affiliate links

Some links to products are affiliate links, which means we may earn a commission if you buy through them. It costs you nothing, and we mark those links where they appear. We do not control the sites they lead to, we do not sell what is on them, and we are not responsible for what you buy there or what happens after you do.

10. Text messages

Juice Love Live sends text messages only to people who sign up for them on our text sign-up form and tick a box agreeing to receive them. Joining the app does not sign you up, and agreeing to texts is not a condition of any purchase.

There are two kinds of texts, with one box for each. Marketing texts are special offers, discounts, and service updates. Non-marketing texts are membership reminders, check-in nudges and account updates. You agree to each kind separately. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving them. Reply HELP for help, or email [a monitored contact address]. Mobile carriers are not liable for delayed or undelivered messages.

The privacy notice describes how we handle your mobile number.

11. What you put into the service

Your grocery lists, notes and anything else you create stay yours. You give us the permission we need to store it, back it up, and show it back to you, which is what running the service requires and nothing more.

If we ever add somewhere to post publicly, anything you post there must be yours to post, and you give us a non-exclusive, worldwide, royalty-free licence to display it in and about the service. We can remove anything at any time.

12. Things you agree not to do

• Break the law, or use the service to harm anyone.
• Reverse engineer, decompile or tamper with the apps or our systems.
• Reach the service through anything other than our own apps and site, including bots, scripts and automated clients.
• Probe, scan or test our security, or get around any limit or protection we put in place.
• Overload or disrupt the service, or interfere with anyone else's use of it.
• Impersonate anyone, or misrepresent your connection with us.
• Resell, sublicence or commercially exploit any part of the service.

13. Changing or ending the service

We may change the service, add or remove features, and stop offering any part of it. Where a change materially reduces what you are paying for, we will tell you before it takes effect.

You can delete your account at any time from inside the app, and doing so deletes your data as described in the privacy notice. Your credits, and anything you bought outright, go with it.

Deleting your account cancels a membership bought on the web at the end of the period you have paid for. It does not cancel a subscription bought through Apple or Google. Cancel that in the store, as clause 8 describes, or you may go on being charged.

We may suspend or close your account if you break these terms, if we are required to, or if keeping it open would create a risk to other members or to us. Where it is reasonable to give notice first, we will.

Clauses 5, 6, 14, 15, 16, 17 and 18 survive the end of this agreement.

14. No warranties

The service is provided as is and as available, without warranty of any kind. To the fullest extent the law allows, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the service will be uninterrupted, secure or error-free, that any content in it is accurate or complete, or that using it will produce any particular result. Results differ from person to person, and nothing in the service is a promise of any outcome, health-related or otherwise.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, this clause applies to the greatest extent permitted there, and the rest of it stands.

15. Limits on our liability

To the fullest extent the law allows, [the operating entity's registered name], its owners, employees and contractors are not liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profit, revenue, data or goodwill, arising out of or connected with your use of the service. This applies however the claim arises and even if we were told such a loss was possible.

Our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars.

Nothing in this clause limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow some of these limits, and where that is so this clause applies as far as it can there.

16. If you cause us a loss

You agree to indemnify and hold harmless [the operating entity's registered name], its owners, employees and contractors from any claim, loss, liability, or reasonable legal cost arising from your use of the service, anything you post, or your breach of these terms or of the law.

17. Settling disputes

Talk to us first. If something goes wrong, email [a monitored contact address] and describe the problem. Most things are settled this way, and we ask for 60 days to try before anything formal starts.

If that does not resolve it, you and [the operating entity's registered name] agree that any dispute will be settled by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. There is no judge and no jury, and review of an arbitrator's decision is limited.

Class actions are waived. You and we may each bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. An arbitrator may not consolidate claims or preside over any form of representative proceeding.

You can opt out, and you have 30 days. Send written notice with your name and the email on your account to [a postal address for arbitration opt-out notices] within 30 days of first accepting these terms. Opting out costs you nothing and changes nothing else about your account. If you opt out, disputes go to the courts named in clause 18 instead.

Either of us may bring an individual claim in small claims court instead, if it qualifies.

This clause does not apply where it is unenforceable, which includes consumers in the United Kingdom and the European Union. Those members keep the rights and the courts their local law gives them, and nothing here removes a mandatory consumer protection.

18. Governing law

These terms are governed by the laws of the State of [the state of incorporation], without regard to its conflict of laws rules. Where clause 17 does not apply, the state and federal courts located in [the state of incorporation] have exclusive jurisdiction, and you consent to that venue. This does not deprive a consumer of the protection of mandatory law in their own country of residence.

19. Changes, and the rest

We may update these terms. When we make a material change we will tell you before it takes effect, by email or in the app, and we will change the date at the top. Continuing to use the service after that means you accept the new terms. If you do not, delete your account.

If any part of these terms is held unenforceable, the rest stands. Our not enforcing something is not a waiver of it. You may not transfer this agreement; we may transfer it to a successor if the business is sold. These terms and the privacy notice are the entire agreement between us about the service.

20. Contact

[the operating entity's registered name], [a postal address for arbitration opt-out notices]. Email [a monitored contact address].